5 Capabilities Required by Ecommerce Logistics Company in India

Ecommerce logistics service mainly depends on the speed of packaging, shipping, and delivery of the order as fast as possible. In ecommerce logistics, real-time traceability has become a necessity to meet the needs of consumers and to solve possible problems of delivery or loss of packages. E-commerce logistics are critical to success as the consumer always has another option to shop from. With the added pressure of shorter deliverables and returns, ecommerce logistics have become more challenging.

Businesses need an efficient ecommerce logistics supply chain to meet the demand, and many businesses simply do not have the resources to deal with many of the logistics issues that are related to ecommerce. Ecommerce businesses need to consider whether or not to outsource their e-commerce logistics. Outsourcing services to an ecommerce logistics company in India will give businesses added advantages like technology, manpower, expertise, and access to a larger geographical area for marketing their products. Before selecting a partner to outsource your ecommerce logistics, you need to check whether they can fulfil critical ecommerce logistics.

 

Some of the ecommerce logistics capabilities that are critical are:

 

1. Inventory localisation to reduce cost

 

In today’s market, the requirement of shorter shipping cycles and delivery time windows has made it prudent to keep your inventory in various warehouses that are closer to your consumer base to reduce delivery times. Services that can provide local distribution options are often cheaper and help keep costs low.  Implementing a regionalised inventory opens up the possibility of using regional carriers, and other delivery options that are not possible over longer distances.

 

Safexpress, a market leader in supply chain and logistics, offers solutions from warehousing to timely distribution of goods across PAN-India. Safexpress B2C specializes in Ecommerce logistics and supply chain management offering strong, tech-enabled, real-time data capturing solutions to facilitate time-sensitive, hassle-free, safe warehousing and inter-modal express distribution ensuring shorter shipping distance and efficient service.

 

2. Usage of big data through smart analytics

 

Data has become an integral part to identify demand patterns and trends of consumers, enabling the business to anticipate the needs of their consumers and make necessary changes to their processes. With the help of technology, real-time data analytics is possible for better decision-making.  These technologies integrate machine learning and AI-based solutions for route navigation, driver allotment, and much more which enables businesses to save on total operational costs, reduce deliver time and improve on last-mile logistics.

3. Automation

 

Automation, especially in ecommerce logistics ensures to maintain your promised deliverables to your consumers. Automated systems help to notify consumers when delays occur along the supply chain. The usage of robots, automated delivery trucks, and drones is expected to make automation commonplace in the near future. Although automation requires a major investment, it increases efficiency and ensures the long-term return of investment for ecommerce businesses. 

 

4. Managing returns

 

Sometimes consumers are unhappy with a purchase and want to return or exchange them, a process also known as reverse logistics.  The costs and the process for handling reverse logistics need to be considered while sourcing for a logistics partner. The lack of proper product-return processes would lead to consumer and revenue loss.

5. Last mile

 

The last mile is the stage in the delivery process when the package travels the last part of the journey to the consumer’s door. It is challenging due to traffic and narrow lanes in urban areas. Late delivery due to last-mile inefficiency will create a negative impression on the consumer.  

 

Ecommerce logistics company in India needs to develop strong e-commerce logistics using technology for e-commerce businesses.

Growth Of Ecommence Logistics Company In India

 Ecommerce logistics, or e-logistics, represents the logistics of internet sales. Ecommerce logistics include many aspects like product handling, packaging, billing, labeling, inventory management, warehousing, transportation, payment, product return and exchange, and many more things. An ecommerce logistics company deals with the management of all the different aspects involved in ecommerce logistics.  With Indian ecommerce logistics to be worth ₹492 bn by 2025 with 23% CAGR, managing logistics is the greatest challenge for any ecommerce company especially in a country like India with a vast territory. 

 The Indian ecommerce market is expected to grow to US$ 200 billion by 2026 from US$ 38.5 billion as of 2017. Much of the growth for the industry has been triggered by an increase in internet and smartphone penetration. But few other factors which are promoting ecommerce in India are:

 

· Convenience

· Ease of transactions

· Anytime, anywhere shopping

· Personalized Customization

· Advancements in Technology

 

Indian ecommerce logistics has seen exponential growth due to the growing ecommerce industry, investment in infrastructure, last-mile connectivity, and emerging technologies that are streamlining the logistics landscape in India.

 

One of the top logistics companies in India, Safexpress, is a market leader in supply chain and logistics. They offer solutions ranging from warehousing to timely distribution of goods across PAN-India.  Safexpress B2C specializes in ecommerce logistics and supply chain management. Safexpress offers tech-enabled, real-time data capturing solutions to facilitate time-sensitive, hassle-free, safe warehousing and inter-modal express distribution through its enviable surface and SafeAir infrastructure across India.  Safexpress ensures all ecommerce logistics solutions are aligned with clients’ specific business requirements.

 

Reasons for increasing demand for Ecommerce Logistics

 

Change in customer shopping patterns, increasing requirement of fast delivery services, and usage of technology to improve the customer experience have played a major role in the growth of ecommerce logistics.

 

· Rise in demand from Tier II and below cities

 

Ecommerce market penetration is mostly revolving around metro and tier I cities, but a change in shopping patterns of tier II and below cities is seen due to internet availability and mobile technology. With cheap data plans, increased usage of smartphones people are increasingly attracted to purchasing online. Increasing demand for products from these areas would require demand centers being set up to cater to this section thereby adding to the growth of ecommerce logistics.

 

· Technological Advancements

The adoption of new technological innovations has been extremely rapid in India to meet higher consumer expectations. To keep pace with digital commerce, technology has helped to revolutionize the ecommerce supply chain industry. Technologies such as IoT, advanced algorithms, data analytics, artificial intelligence (AI), and automation are emerging to streamline the ecommerce logistic operations of the companies.

 

· Government Regulations

 

Supportive government initiatives to boost infrastructure development and implantation of GST have improved the delivery of ecommerce goods across the country. With the government of India’s push towards digital initiatives to accelerate outreach and adoption of digital wallets, ecommerce sales will increase.

 

· Expansion of Supply Chain Network

Increasing accessibility to technology has ecommerce logistic companies focusing on establishing new fulfillment centers near the end consumers to increase delivery speed and cater to larger parcel sizes. With Tier II and beyond cities driving the growth, several logistics company in India is looking at expanding their network.

 

In Conclusion

 

The ecommerce industry in India is flourishing due to internet penetration and mobile technology. Logistics company in India is evolving rapidly with the changing business requirements to cater to this enormous industry. 

Virtuosity of Virtual Warehousing

Being Amazon Prime member has its benefits. Every promotional or sale events (Diwali Dhamaka, etc.) opens for prime members a day in advance of other less fortunate folks and allows to help ourselves with products of our choice leisurely, with multiplicity of options to choose from. From a regular for books to my foray over the time in different product segments, I should admit, has been occasioned by my Prime membership. 

Being a Prime member residing in a Prime city, I am offered a window of opportunity to make an early commitment to a product and it is incumbent on the portal to stay true to its offering. And the portal has pampered my lot of Prime members by “setting aside” a portion of select products while at the same time introducing us to other novel stuff. Brilliant, one’d say. They are shitty at times too but I often wondered with amazement as to how these platforms pull off such shows!

Virtual warehousing is all about managing with the inventory data virtually while physical inventory in itself could be located at separate places. Virtual or data warehousing in effect, is a compilation of inventory on a single platform and then relating them with network of fulfillment centres and logistics companies. 

So, once an order is placed on the platform, the virtual warehouse will locate the product within the network and irrespective of where the product is physically stored, virtual warehouse will identify the best possible way to fulfill the order as quickly as possible. What virtual warehouse achieves in effect is it simulates a virtual supply chain, a network comprised of different networks of logistics companies and physical warehouses comprised of fulfillment centres and stores of marketplace sellers. 

So, billions of products physically warehoused by fulfillment centres and with sellers spread over the length and breadth belonging to millions of registered suppliers are taken care of by a host of logistics companies but the entire operation is managed on virtual warehouse. This involves a complex web of artificial intelligence and metadata. Brick & mortar structures of suppliers, sellers and fulfillment centres on one side and vehicles and network of logistics companies on the other essentially become sideshows.

A burgeoning middle class in constant search of instant gratification will choose a platform that can deliver them that the first and virtual supply chain giants like Amazon, eBay, Flipkart & others have been the most successful ones. Indeed, the rise and rise of virtual warehousing can be attributed to these players. And with more and more online retail brands choosing virtual warehousing coupled with a strong omnichannel supply chain system, it is imperative to look at the challenges that are inherent in the model.

At the centre of the entire chain is the consumer; a consumer who can be fickle and is given to be impulsive. There is also a perceptional carry on which can affect a set of customers either ways. It means that a product in question could suffer variability in demand in different areas and geographies. In order to keep the consumer interested, online retailers would need to diversify the stock portfolios with enhancements in offer as well as choices. 

Also, because a satisfied customer is one would have the order delivered yesterday, fulfillment centres would need to be as nearer as possible. This would mean decentralized fulfillment of orders. This again is predicated on the logistics companies who themselves have to operate within a range of restrictions. This all will mean enhanced input cost. At the systemic level, there is no guarantee that virtual inventory and physical inventory are equal at all places at all times. To counter stock discrepancy, online retailers have resorted to another set of AI called Virtual Transfers, escalating the cost further.

Businesses would be in doubt about their own decisions regarding stock availability, allocation, and fulfillment. A panacea sort of thing can end up being at odds with physical world.

Reverse Logistics Process in E-commerce Industry

KPMG in a recent study (Ecommerce Retail Logistics in India; 2018) estimated that return constitutes up to 20% of total transactions in ecommerce logistics with Cash on Delivery (COD) orders going up to 40%. With online shopping slowly gaining currency in Tier II & III cities and bulk of orders expected to being COD-based, return to origin is expected to go further up. In the United States, return forms around 10% of total transactions (US National Retail Federation; 2018). 

Clearly, lack of standardization, impulse buying and sub-standard products are the major reasons for a picture like this. For a seller though, return up to 40% is a nightmare, no less. Apart from the cost of logistics, expenses incurred in rebranding, refurbishing, resale or simply disposal of return goods may further escalate the total cost. Embedding the cost of shipping, including 40% of expected return, will make the product commercially unviable and competition would ensure that seller doesn’t resort to this. Meantime, the shipper will be left wobbling.

Reverse logistics – the process of transporting goods back from the customer to the business, including for replacement, is integral to all businesses. It has been there for years, though for businesses and logistics companies it has become sort of a headache with the rise in online retailing, cross-channel returns and return of bulky goods like ATM machines, V-sats, furniture, etc. Reverse logistics is costly and labour intensive. 

It means spending time and resources on a product that’s no longer an asset. It is also unpredictable and complicated and puts fulfillment centres and warehouses under tremendous pressure. Returned goods lying indefinitely with logistics companies for the lack of a clearly laid down procedural roadmap of delivery, is a common sight. Clearly, what is unproductive is burdensome and little effort is made to address this systemic malaise.

Reverse logistics is a reality and importance that both manufacturers and logistics companies must accord to reverse logistics should be lost on no one. Apart from the usual stuffs like strengthening products and packaging, employing novel consumer retention techniques, discouraging impulse buying, etc., manufacturers must also engage the logistics companies for developing a clear-cut framework of return logistics management. For one, make the process of return management easier for consumers. 

Once a consumer initiates for return, auto-ticketing should ensure immediate response and a hassle-free pickup. Two, long-haul return process including return delivery should, to the extent possible, be the exact opposite of the forward movement. Three, ‘Customer is the king’ and in cases of return, customer satisfaction is ensured with return delivery only. Primacy need to be accorded to consumer satisfaction for, a satisfied consumer is also a loyal consumer. Four, in case of online retail, adopting a fully-integrated ecommerce platform will reduce the hassles of return management to a great extent. 

This can be done by encouraging consumers to choose replacement in applicable situations. Five, determining, sorting and categorizing return products for further action like replacement, repair, resale, refurbish, recycle or scrap ward; in every probability, the salvage value once acted upon quickly could still be higher. And six, keep inventory from piling up in all the scenarios. Inventory stuck is a collateral damage.

Obviously, businesses resell, reuse and recycle returned products. In a study published earlier, Gartner Research indicated that nearly half of returned goods are resold at their full price. Furthermore, there is value in finding the best option for returned items like discount sale. Needless to say, effective reverse  logistics can keep down any storage and distribution costs. In practice, there are two models of reverse logistics is visible. Some businesses separate their forward and reverse logistics while others find value in combining them. The relative success of combined or dichotomized models however depends greatly on experience and volume of return goods. For both the cases though, time is of essence.

Increasing Demand for E-Commerce Logistics in India and How to Choose Right

Logistics plays an important role in the success of any e-commerce business. E-commerce logistics, or e-logistics, represents the logistics of internet sales. E-commerce logistics includes many aspects like product handling, production, packaging, billing, labeling, inventory management, warehousing, transportation, cash on delivery, payment, product return & exchange, and much more. But the main goal is to provide timely and efficient delivery of goods or products. 

This ensures customer satisfaction and return sales. The e-commerce logistics in India is flourishing due to an increase in internet penetration, a rise in the adoption of smartphones, favorable demographics, acceptability of online payment, and the emergence of several new e-commerce players. In fact, the Indian e-commerce logistics market is expected to reach US$ 11.48 billion by 2027 from US$ 2.93 billion in 2019.

So, here are a few factors businesses need to consider when it comes to e-commerce logistics:

 

· To Outsource Logistics or Not

 

Businesses interested in e-commerce need to consider whether or not to outsource their e-commerce logistics to a third-party logistics provider (3PL).  It all comes down to how your existing supply chain can manage the influx of new orders. The fear of losing control if handled through a 3PL is one of the major concerns of businesses. However, there are enormous advantages to outsourcing. 3PL has an abundance of capabilities like technology, manpower, geographic spread, and expertise.

 

One of the top logistics companies in India, Safexpress, is a market leader in supply chain and logistics. They offer solutions ranging from warehousing to timely distribution of goods across India.  Safexpress B2C specializes in e-commerce logistics and supply chain management. This service ensures real-time data capturing to facilitate time-sensitive, hassle-free, safe warehousing and inter-modal express distribution of goods.

 

· Decide Which E-Commerce Logistics Capabilities Are Critical

 

Following capabilities are a requirement if you want to implement cost-effective e-commerce logistics.

 

Inventory localization

 

With shorter and flexible delivery timelines being the need of the hour in the e-commerce industry, businesses need to distribute their inventory and keep their products in smaller warehouses closer to population centers to reduce delivery times. It also allows usage of regional carriers for local distribution, which are often cheaper and help to keep costs low.

 

Big data and smart analytics

 

By using big data to perform smart analytics, a business can identify demand patterns and trends that were previously invisible. Predictive software can help in optimizing route planning to ensure that businesses can meet their promised deliverables.

 

Automation

 

The implementation of automation technologies, techniques and processes improve the efficiency, reliability, and speed of many tasks that were previously performed by humans. Automated systems help to notify customers when delays occur along the supply chain. Real-time data provided through automation provides visibility into the operation and enables you to make better business decisions based on trends and history.

 

Managing returns

 

Returns management is a process in the e-commerce industry that involves interfacing with customers who wish to return a product, and then collecting, organizing, and restocking inventory that has been returned or exchanged.

The costs and mechanisms for handling reverse logistics need to be incorporated into your e-commerce logistics plans.

 

Last mile

 

The most complicated and difficult component of e-commerce logistics is the “last mile.” This is that stage in the delivery process when the package travels the last part of the journey to the customer’s door. The last mile is challenging due to few reasons like inadequate route planning and unpredictable elements.

 

In Conclusion

 

By providing strong ecommerce logistics in India businesses can maximize efficiency, reduce shipping costs, and provide a great customer experience.

 

Source:-https://www.reddit.com/user/safexpress1/comments/nwjxby/increasing_demand_for_ecommerce_logistics_in/

 

How technology is changing the future of logistics companies in India

In the logistics industry, where activities not only include physical movements of goods, but also involve managing relationships with suppliers and customers, technology plays an important role in enhancing performance and business competitiveness. The best logistics company in India is hence one that uses technology to enhance the overall effectiveness and efficiency of the logistics system.

Few technology advances that are changing the future of the logistics industry

 

Internet and technological advancements have made it possible to keep track of your shipments and also provide real-time information to customers 24/7.

·         Internet of Things (IoT)

 

Many devices are designed with built-in Wi-Fi capabilities and sensors. The easy access to Wi-Fi and the internet connects everyone to everything, which is why it’s called the Internet of Things. Sensors like GPS are built into transportation modes that are connected to an alarm system or dispatcher, making it possible to monitor and track at all times. It provides more accurate in-transit visibility and delivery of goods. With GPS software, there’s no worry about drivers getting lost and consumers experiencing delivery delays.

·         Radio Frequency Identification (RFID)

 

RFID technology uses a tag or sensor which is placed on the product and radio waves are sent out. RFID data delivery is of superior speed and data processing helps to monitor the movement of cargo. RFID can be used for tracking containers, packages, cartons or a truck carrying the cargo on time-bound dispatches to customers. The benefits of RFID include accuracy, cost-savings, speed, and convenience of data storage and processing of information.

 

·         Artificial and Augmented Intelligence

 

Logistics companies in India can save a lot of time and money if they can incorporate solutions that provide intelligent transportation, route planning, and demand planning into their operations. AI has made a huge difference in logistics mainly in the areas of last-mile delivery, warehouse automated picking systems, and predictive optimization software. Augmented intelligence combines human intelligence with AI automated processes, thus combining inputs from human experience and customer service to ease out repetitive and tedious work. 

 

Big data analytics are being used in logistics to analyze large volumes of data through which you can identify the issues that occur during the supply chain. Predictive and prescriptive analytics, combined with demand and capacity forecasting, allows logistic service providers to accurately understand what future demands are likely to be. This insight ensures proper fleet and carrier procurement and management to ensure there’s enough capacity to meet future customer needs.

 

·         Augmented reality

 

Augmented reality is the space between physical reality and virtual reality. AR is an enhanced version of the real physical world that is achieved through the use of digital visual elements, sound, or other sensory stimuli delivered via technology. It is useful for employees to navigate through large warehouses and aid them to identify the type and location of a particular product. It can reduce time consumption and takes away the possibility of error.

 

Safexpress, a market leader in supply chain and logistics in India, provides a range of supply chain solutions, quality service, and logistics assistance to customers across 8 different industrial verticals. With Safexpress’s ability to provide technology-enabled and real-time monitoring capabilities, safe and timely delivery to customers is guaranteed.

 

In Conclusion

 

The adoption of the latest technology in the logistics industry can enable logistics companies in India to remain competitive and enhance efficiency. Technology will pave the way to smoother, faster travel times and meet consumer demands more efficiently.

Source: https://www.reddit.com/user/safexpress1/comments/nm5x99/how_technology_is_changing_the_future_of/

Consultancy in Post-Pandemic World

Even before the Covid-19 pandemic stuck, the world was witnessing a quiet churning. Sino-American trade war was brewing in the midst of other geo-political tensions in South and South East Asia. In the middle of all this, the Covid-19 pandemic stuck in China. 

A supply shock that started in China in January and the demand shock that followed as the global economy shut down as the pandemic spread to engulf increasingly other parts of the globe, businesses, of just about every nationality and hue, were exposed vulnerabilities in sourcing and production strategies.

China being the manufacturing hub of the world, it was bound to be. And businesses, of almost every nationality and hue already confronted with rising tide of nativism, will be forced to take into account a host of such factors once the pandemic subsides and markets open in normal course.

Indian businesses, especially MSMEs apart from these larger issues are confronted with the issue of being afloat. More than 25% of them have closed down since the Lockdown was imposed last year. Many of these companies, including logistics, are grappling with the issues of survival, keeping afloat, credit availability and shrinking orders. 

Mahesh Vyas, Director and Chief Executive, CMIE suggests, “MSMEs have suffered as they are unable to survive the severity of pandemic, the sudden and prolonged lockdown and the consequent shrinking of overall businesses. Large companies are not only better placed to ride out of storm but also gain by cannibalizing markets of the withering smaller companies.” Logistics & distribution players are no exceptions. In the days to come, we shall see ‘stake sale’, ‘acquisition’ and ‘take over’ all too often. Darwinism is in real.

This is where the services of a consultant become very important. When a logistics company may hit challenges which for one reason or the other, is simply beyond its ability to resolve with internal resources alone, and has to seek the services of specialists, consultants and consultancy services. 

A logistics consultancy is a specialised service that does a cost-benefit analysis of the operative model of a company, study its logistics operations, use data as a tool for comparative analysis, and by employing the best model of information technology at structural level, come out with an efficient solution. Apart from this, it studies the prevailing scenarios in the world as the one described above and suggest measures or models that could provide for the necessary wherewithal, like

•   Integrating decentralized & flexible sourcing units in the value chain of manufacturing     companies;
•   Become a dependable partner for manufacturers and traders;
•   Build an infrastructure in trucking and space that could sustain for medium to long-term;
•   Build warehouses in strategically important sourcing and industrial cities and connect     them for end-to- end logistics;
•   Invest in skilling and retention of manpower;
•   Inventory control measures and controlling spillover and
•  Adopting technologically flexible infrastructure.

Despite everything that could be happening in Indian logistics and supply chain and in the world, a logistics consultant would need to keep in mind that there would be pressure on logistics to be efficient. Highly competitive environment would ensure that there is no unpalatable cost escalation – consumers would keep looking for value for their money. Apart from this, no two sizes fits all. 

A logistics consultancy service would need to understand the premise or context of operation. For example, India is challenged by poor integration of distribution networks that could hinder end-to-end logistics, warehousing & distribution facilities. This is compounded by a lack of adequate awareness and appreciation for IT infrastructure and a counter-productive regulatory environment. 

Importantly, manufacturing, 3PL & distribution partners would be forced to innovate and move to decentralizing their facilities so that in exigencies, their other units are operational.

Source: https://www.reddit.com/user/safexpress1/comments/nknqny/consultancy_in_postpandemic_world/ 

Ecommerce Logistics: Prospect amid Pandemonium

 Early this year (January 13, 2021), Dublin-based ResearchandMarkets.com published a report titled, “India E-commerce Logistics  Market Forecast to 2027 – COVID-19 Impact and Regional Analysis by Service Type, Operational Area, and End User.”  According to this report, Indian e-commerce industry is estimated to grow at a CAGR of 18.8% to reach $11.48 billion by 2027 from its current figure (2019-20) of $2.93 billion. 

While the study shied away from presenting the methodology and base figures to arrive at its proposition, it nonetheless underlined the service and operational aspects of Indian Ecommerce industry. Indeed, more than 4/5^th of share in Indian ecommerce industry is of services; it is the operational or its business to consumer (B2C) aspect that should be matter of interest in the field of logistics. Astronomical figures in valuation and impressive growth forecasts looks good but often fails to identify the bottlenecks and to address the operative economics.

Indian e-commerce and B2C market has been flourishing for over a decade and half due to tele-revolution, internet penetration, a burgeoning deep-pocket middle class armed with smartphones; favorable demography, and a policy-business confluence that is fundamentally conducive to this growth. However, it will be erroneous to see B2C logistics separately from B2B logistics. 

Except for marketplace, basic architecture of hub-and-spoke, network penetration and reach and capability to service to the “number” of pin codes remain largely the same for both B2B & B2C. Ecommerce or B2C is an organic journey of logistics from transportation to express distribution to business to consumer. Logistics and business processes evolved and in recent years, it is consumer satisfaction which is the key. 

Most profound impact that the e-retailers have had on traditional methods of Indian logistics is their adoption of tech-enabled business practices and automation. This has compelled the entrenched B2B firms to invest big and cut-out on manual interventions. We now see a greater urgency on efficiency and processes.

With the adoption of GST as a uniform taxation system, the urgency has further enhanced. The invoice sizes have reduced thereby adding wings to the packages. There is now an enhanced recognition to the last mile delivery ecosystem, with the focus of business shifting from the seller to the consumer, both the traditional and B2C businesses are forced to invest on the personal hygiene and soft skill development of delivery staff. 

A peculiar and welcome development in the field of logistics is taking place silently. There is a greater demand for drivers and helpers well-versed in handling smartphones, have knowhow of the technology, and trained are in soft skills. Demand for “entrepreneur drivers” is already very high and we are soon going to see driving schools churning them out.

Ravaging Covid pandemic, however, has a detrimental effect on overall logistics industry and ecommerce is no exception. With localized lockdowns and severe restrictions in movement, things have gone for worse. With only essential services allowed and people are too shocked to be indulgent in consumerism, inventory is piling up, warehouses are crunched for space and there is hardly any incentive to move around. All the major e-retailers have been focusing on groceries, medicines and other dietary products & supplements which constitute less than 10% of India’s B2C business.

When it rains, it pours is an age-old wisdom. The economic turmoil caused by the pandemic has exposed its vulnerabilities. In this decade, much will depend on the ability, intent and urgency with which the ecommerce ecosystem will address its systemic ills, like

·         Concern over data security and individual’s privacy,

·         Bringing about synergy in FDI policies of the Government of India & Ecommerce marketplace,

·         Developing a right mix of automation and human contribution to processes and results,

·         Consolidation or Fulfillment Centre expansion, efficiency in process flow,

·      Balance between commercial interest and consumer protection issues, including protection from fake   and imitation items.

Most important item on the agenda of ecommerce or B2C companies, however, should be on addressing the gap between product cost and product pricing. For, we have been witness to a score of them as quickly vanishing as they come up.

Source: https://www.reddit.com/user/safexpress1/comments/nfvnr5/ecommerce_logistics_prospect_amid_pandemonium/